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CUSTOMER SERVICE

Here When You Need Us...

Scrunchies.com is here 24 hours a day, 7 days a week, dedicated to making your online hair accessory shopping experience fast, convenient and worry-free.

If you need assistance, please read the FAQ below or use the links to the right to navigate to the most popular customer service destinations on our site. You can also email us by following the contact us link and we'll be happy to help you in any way we can.

Hair accessories are our passion, and it shows in everything we do.

Customer Service Links

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  • Contact Us

    • Billing and Payment
    1. Is your website secure?
    Yes, we use SSL encryption to protect all of your sensitive information as well as local encryption for our database.
    2. What forms of payment do you accept?
    We accept both Visa and Mastercard for your convenience.
    Discounts and Coupons
    1. I referred a friend of mine to your site, where's my reward
    Coupon codes are automatically generated after your friends place their first order. Click on "my account" above, then "view available coupons" to find your coupon codes. Just cut/paste that code at checkout to redeem.
    2. How can I get a discount or coupon for my next order?
    The best way to earn discounts is by referring a friend. You can also follow us on Facebook and Twitter to receive special offers.
    Order Questions
    1. I have a problem with my order, what should I do?
    Just email orders@scrunchies.com and let us know what the problem is and we'll be happy to help in any way we can.
    Product Questions
    1. Can I request a product that's not on your website?
    Certainly! We're always scouring the fabric stores for the latest styles and fashions. Just use the 'contact us' link below.
    2. How often do you add new items to your store?
    We're always adding new items to our catalog. Visit our 'New Arrivals' page for the latest.
    Shipping and Delivery
    1. Do you offer FREE shipping?
    Yes, we offer totally FREE shipping on all US orders.
    2. Do you ship outside of the US?
    Yes, we ship to select countries internationally. If your country is not on our list, please contact us.
    We Accept Visa, Mastercard and Paypal
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